Legal

Terms and Conditions

Last updated: 24 August 2026 · Version 2026-08-24

1. Who we are

The website, the waitlist and the app are owned and operated by Helix AI Algorithm S.L., with registered office at Plaça de Pau Vila 1, Palau de Mar, Pier 01, Office 2B, 08039 Barcelona, Spain. Contact: info@helixai.life.

Company name

Helix AI Algorithm S.L.

Tax identification number (NIF)

B22738272

Registered office

Plaça de Pau Vila 1, Palau de Mar, Pier 01, Office 2B, 08039 Barcelona, Spain

Mercantile Registry

Barcelona, Section 8, Sheet B-640445, Entry 1

Contact address

info@helixai.life

2. What these Terms cover

These Terms apply to:

• The website at helixai.life and its public subdomains, which present Helix, its team, its research direction and its planned products, and allow visitors to request early-access updates.
• The early-access waitlist available through the website.
• The Helix mobile application and the account-based services made available through it.

Information about planned or developing functionality is provided for general informational purposes and does not guarantee that a particular feature will launch on a particular date. Additional terms displayed for a specific paid or third-party feature also apply to that feature.

3. Acceptance

By browsing the website, joining the waitlist, creating an account or using the app, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, please do not use the website, the waitlist or the app.

4. Eligibility

To create an account or join the waitlist you must be at least 18 years old and legally capable of entering into these Terms. You must provide accurate information and use the app only for yourself, unless Helix expressly authorises another type of account.

5. Account security

You are responsible for safeguarding your sign-in credentials and devices, keeping your account information current, and notifying Helix promptly of suspected unauthorised access. You may not transfer, sell or share an account in a way that compromises security or another person's privacy.

6. Wellness service and medical disclaimer

Helix provides personalised wellness, prevention and educational information based on the information submitted to the service. Content published on the public website is general information about wellness, longevity research and planned technology.

Helix is not a healthcare provider, does not establish a clinician-patient relationship, and does not provide medical advice, diagnosis, treatment, prescriptions or emergency services. Results and recommendations may be incomplete, inaccurate or unsuitable for an individual situation. Always consult a qualified healthcare professional before acting on information that could affect your health. Never disregard professional advice or delay seeking care because of Helix content. Contact local emergency services for urgent symptoms or emergencies; in Spain and across the European Union, call 112.

7. Artificial-intelligence output

Some content is generated or assisted by artificial intelligence, and you are told when you are interacting with an AI system. AI output is probabilistic and can contain errors. It must not be treated as a definitive medical conclusion. You remain responsible for evaluating the information and obtaining professional advice where appropriate. How AI processing works, and where it takes place, is described in the Privacy Policy.

8. Information and files you submit

You retain ownership of the information and files you submit. You grant Helix a limited, non-exclusive right to host, copy, process and transform that material only as needed to provide, secure, support and improve the requested service, in accordance with the Privacy Policy.

You confirm that you have the right to submit the material and that it is accurate to the best of your knowledge. Do not submit another person's health data or confidential material without lawful authority.

9. Acceptable use

You may browse the website and use the app for lawful personal or professional purposes. You must not:

• use the website, the waitlist or the app unlawfully, fraudulently, or to harm another person;
• interfere with the website or the app, attempt unauthorised access, probe security, introduce malware, or disrupt the service;
• scrape, reverse engineer, reproduce or commercially exploit the service except where applicable law expressly permits it;
• submit malicious content, misuse the waitlist, or impersonate another person;
• misrepresent AI output as professional medical advice, or use the app to provide unauthorised clinical services;
• upload material that infringes rights, violates privacy, or contains malicious code; or
• circumvent usage, access or subscription restrictions.

10. Intellectual property

Unless stated otherwise, the website and app design, brand, text, illustrations, software, algorithms, documentation and other Helix-created content are owned by Helix or its licensors and are protected by intellectual-property laws. Subject to these Terms, Helix grants you a personal, limited, revocable, non-exclusive, non-transferable licence to access and use the website and the app for their intended purpose. No other licence is granted. Third-party names and logos belong to their respective owners.

11. Availability, external links and third-party services

We work to keep the website and the app accurate and available, but we do not guarantee uninterrupted access or that all content will always be complete or current. The service may rely on app stores, authentication providers, connected health platforms, cloud providers, or links to external material. Helix does not control third-party sites and services and is not responsible for their content, security or privacy practices; they are governed by their own terms and policies. Helix remains responsible for its own legal obligations.

12. Paid features

If paid features are offered, the price, billing period, included functionality, renewal terms and cancellation method will be shown before purchase. Purchases made through Apple or Google are also governed by the applicable store terms and are managed through the store account. Mandatory consumer rights, including any applicable cancellation or conformity rights, are not limited by these Terms.

13. Changes and availability of the service

Helix may maintain, update, add, suspend or discontinue features to improve the service, address security or legal requirements, or reflect product changes. Reasonable notice will be provided when a material change adversely affects an ongoing paid service, unless urgent security or legal action is required.

14. Suspension and termination

You may stop using the website or the app and request account deletion at any time. Helix may restrict or terminate access when reasonably necessary because of a material breach, security risk, unlawful use, non-payment or a legal requirement. Where appropriate, notice and an opportunity to remedy will be provided.

15. Disclaimers and responsibility

The service is provided with reasonable care and skill. To the maximum extent permitted by law, Helix does not guarantee uninterrupted availability or that every output will be error-free. Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable consumer protections, fraud, wilful misconduct, or liability for death or personal injury where exclusion is prohibited.

Subject to those mandatory protections, Helix is not responsible for indirect or unforeseeable loss caused by misuse of the service, reliance on wellness information contrary to the medical disclaimer, third-party services outside Helix's control, or inaccurate information submitted by a user.

16. Privacy and cookies

Personal data for the website, the waitlist and the app is handled as described in the single Privacy Policy, which also explains your rights and how to exercise them. Website technologies are described in the Cookie Policy.

17. Account deletion

You can delete your Helix account and the personal data associated with it from the Profile area of the app. If you cannot sign in, an external process is available at Delete a Helix Account, which also sets out what deletion covers, the applicable time limits and the limited information that may be retained by law. If you joined the waitlist but never created an app account, you can ask to be removed by writing to info@helixai.life.

18. Support

For product, account, billing, privacy or website questions, write to info@helixai.life. Practical guidance on what to include in a support request, and what never to send by email, is available on the Support page. Helix support does not provide medical advice or emergency assistance; see section 6.

19. App-store terms

The licence terms of the store from which you obtained the app may also apply. For Apple distributions, Apple's standard Licensed Application End User License Agreement applies unless a valid custom agreement is presented through App Store Connect. Store terms do not make Apple or Google responsible for the Helix service or for Helix's privacy obligations.

20. Governing law and disputes

These Terms are governed by Spanish law. Any dispute will be submitted to the courts determined by mandatory procedural and consumer-protection rules. If you are a consumer in another jurisdiction, you retain the protections that cannot be waived under the law applicable to you.

21. Changes to these Terms

The Terms in force, with their update date and version identifier, will always remain available at this URL. Material changes will be communicated through an appropriate channel before taking effect where required. Continued use after the effective date of a notified change constitutes acceptance only to the extent permitted by law.

22. Contact

Questions about these Terms can be sent to:
Helix AI Algorithm S.L.
Plaça de Pau Vila 1, Palau de Mar, Pier 01, Office 2B
08039 Barcelona, Spain
info@helixai.life