Help

Helix Support

Last updated: 5 August 2026

Contact support

In your message, describe the issue and include the email address associated with your account, the device and operating-system version, and the Helix app version if relevant. Screenshots can help, but remove health information or other sensitive details unless support specifically asks for them through an appropriate channel.

Never send your password, full payment-card details, authentication codes, or laboratory reports by email.

Account and privacy help

To delete your Helix account and associated data, open the Helix app, go to the Profile area, and use the account deletion control. If you cannot access your account, you can instead request deletion using the external process at Delete a Helix Account.

• Exercise a privacy right or change a privacy choice
• Read the App Privacy Policy
• Read the App Terms and Conditions

Billing and subscriptions

Subscriptions are not available in the current release. If subscriptions are introduced, purchases made through Apple or Google will be managed from the subscription settings of the relevant store account. Include the store name and transaction or order reference when contacting support, but do not send complete payment-card details.

Website and waitlist

For the public website and early-access waitlist, see the Website Privacy Policy, Cookie Policy, and Legal Notice.

Medical emergencies

Helix support does not provide medical advice or emergency assistance. For urgent symptoms or an emergency, contact the emergency services available in your location. In Spain and across the European Union, call 112. For non-urgent health decisions, consult a qualified healthcare professional.