Helix app

Terms and Conditions

Last updated: 5 August 2026

1. Provider

The app is provided by Helix AI Algorithm S.L., with registered office at Plaça de Pau Vila 1, Palau de Mar, Pier 01, Office 2B, 08039 Barcelona, Spain. Contact: info@helixai.life. Full company information is available in the Legal Notice.

2. Acceptance

By creating an account or using the app, you agree to these Terms and acknowledge the App Privacy Policy. If you do not agree, do not create an account or use the app. Additional terms displayed for a particular paid or third-party feature also apply to that feature.

3. Eligibility

You must be at least 18 years old and legally capable of entering into these Terms. You must provide accurate account information and use the app only for yourself unless Helix expressly authorises another type of account.

4. Account security

You are responsible for safeguarding your sign-in credentials and devices, keeping account information current, and notifying Helix promptly of suspected unauthorised access. You may not transfer, sell, or share an account in a way that compromises security or another person's privacy.

5. Wellness service and medical disclaimer

Helix provides personalised wellness, prevention, and educational information based on the information submitted to the service. Helix is not a healthcare provider, does not establish a clinician-patient relationship, and does not provide medical diagnosis, treatment, prescriptions, or emergency services.

Results and recommendations may be incomplete, inaccurate, or unsuitable for an individual situation. Always consult a qualified healthcare professional before acting on information that could affect your health. Never disregard professional advice or delay seeking care because of Helix content. Contact local emergency services for urgent symptoms or emergencies.

6. Artificial-intelligence output

Some content is generated or assisted by artificial intelligence. AI output is probabilistic and can contain errors. It must not be treated as a definitive medical conclusion. You remain responsible for evaluating information and obtaining professional advice where appropriate.

7. Information and files you submit

You retain ownership of information and files you submit. You grant Helix a limited, non-exclusive right to host, copy, process, and transform that material only as needed to provide, secure, support, and improve the requested service in accordance with the App Privacy Policy.

You confirm that you have the right to submit the material and that it is accurate to the best of your knowledge. Do not submit another person's health data or confidential material without lawful authority.

8. Acceptable use

You must not:

• use the app unlawfully, fraudulently, or to harm another person;
• attempt unauthorised access, probe security, introduce malware, or disrupt the service;
• scrape, reverse engineer, reproduce, or commercially exploit the service except where applicable law expressly permits it;
• misrepresent AI output as professional medical advice or use the app to provide unauthorised clinical services;
• upload material that infringes rights, violates privacy, or contains malicious code; or
• circumvent usage, access, or subscription restrictions.

9. Intellectual property

The app, brand, software, designs, algorithms, documentation, and Helix-created content are owned by Helix or its licensors and protected by intellectual-property laws. Subject to these Terms, Helix grants you a personal, limited, revocable, non-exclusive, non-transferable licence to use the app for its intended purpose.

10. Paid features

If paid features are offered, the price, billing period, included functionality, renewal terms, and cancellation method will be shown before purchase. Purchases made through Apple or Google are also governed by the applicable store terms and managed through the store account. Mandatory consumer rights, including any applicable cancellation or conformity rights, are not limited by these Terms.

11. Third-party services

The app may rely on app stores, authentication providers, connected health platforms, cloud providers, or links to external material. Third-party services are governed by their own terms and policies. Helix is not responsible for a third-party service outside its control, but remains responsible for its own legal obligations.

12. Changes and availability

Helix may maintain, update, add, suspend, or discontinue features to improve the service, address security or legal requirements, or reflect product changes. Reasonable notice will be provided when a material change adversely affects an ongoing paid service, unless urgent security or legal action is required.

13. Suspension and termination

You may stop using the app and request account deletion at any time. Helix may restrict or terminate access when reasonably necessary because of a material breach, security risk, unlawful use, non-payment, or a legal requirement. Where appropriate, notice and an opportunity to remedy will be provided.

14. Disclaimers and responsibility

The app is provided with reasonable care and skill. To the maximum extent permitted by law, Helix does not guarantee uninterrupted availability or that every output will be error-free. Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable consumer protections, fraud, wilful misconduct, or liability for death or personal injury where exclusion is prohibited.

Subject to those mandatory protections, Helix is not responsible for indirect or unforeseeable loss caused by misuse of the app, reliance on wellness information contrary to the medical disclaimer, third-party services outside Helix's control, or inaccurate information submitted by a user.

15. Privacy and account deletion

Personal data is handled as described in the App Privacy Policy. Privacy controls are described at App Privacy Choices. Account deletion can be started from the Profile area of the app; an external process for users who cannot sign in is available at Delete a Helix Account.

16. App-store terms

The licence terms of the store from which you obtained the app may also apply. For Apple distributions, Apple's standard Licensed Application End User License Agreement applies unless a valid custom agreement is presented through App Store Connect. Store terms do not make Apple or Google responsible for Helix's service or privacy obligations.

17. Governing law and disputes

These Terms are governed by Spanish law. Courts and dispute procedures are determined by mandatory procedural and consumer-protection rules. If you are a consumer in another jurisdiction, you retain protections that cannot be waived under the law applicable to you.

18. Changes to these Terms

The current Terms and update date will remain available at this URL. Material changes will be communicated through an appropriate channel before taking effect when required. Continued use after the effective date of a notified change constitutes acceptance only to the extent permitted by law.

19. Contact

Questions about these Terms can be sent to info@helixai.life.